Arvinder Singh

Delivery Partner — Cybersecurity Practice

Tata Consultancy Services

September 2024 – Present  ·  Noida, UP, India

• Orchestrated initiatives driving cybersecurity revenue growth and optimizing resource allocation across 25+ client accounts, with ownership of a delivery workforce of ~500 resources spanning security operations, IAM/PAM, cloud security, and managed security services.
• Managed overall service delivery ensuring stringent alignment with business objectives and SLAs, cultivating robust client relationships through proactive engagement and executive-level reporting.
• Led the adoption of Microsoft Copilot for Security across SOC operations, enabling AI-assisted alert triage, automated incident summarization, and contextual threat analysis — delivering measurable improvements in analyst productivity and Mean Time to Respond (MTTR). AI / GenAI
• Championed deployment of TCS Ignio, TCS's proprietary AI/GenAI-powered AIOps and orchestration platform, to automate SOC runbooks, incident response workflows, and repetitive security operations tasks — significantly reducing manual intervention, accelerating automated remediation, and freeing analyst capacity for higher-value threat hunting activities. AI / GenAI
• Developed and tracked revenue forecasts to consistently meet and exceed financial targets; collaborated with offshore teams to ensure flawless program execution and timely delivery.
• Partnered with sales and presales teams to define project scope, effort estimates, and alignment with Statement of Work (SoW) for new engagements.
• Planned and oversaw strategic resource allocation, onboarding, and workforce ramp-up aligned to dynamic project demands — bridging internal talent and external sourcing to meet evolving skill requirements.
• Mentored and guided employees fostering a culture of trust, continuous learning, and collaboration; actively identifying and developing future cybersecurity leaders and supporting targeted upskilling in AI-driven security tooling.

Security Delivery Associate Manager

Accenture

May 2020 – September 2024  ·  Noida, UP, India  ·  4 yrs 4 mos

• Managed a skill pool of ~50 resources dedicated to Managed Security Services, delivering a 15% improvement in project delivery efficiency through optimized team structure and automation.
• Led teams supporting Run, Support, and Enhancement services across:
  • Directory Services: On-prem / Hybrid / Azure Active Directory, Ping Directory
  • PAM: CyberArk, Centrify, Thycotic, Hitachi PAM
  • SSO: ADFS, Azure SSO, PingFederate
  • MFA: Azure MFA, Symantec VIP, PingId, RSA ID Access, Cisco Duo, One Identity
  • Secrets Management: Azure KMS, Cipher Trust KMS, Thales Luna HSM
• Supported solutioning reviews, provided effort estimations for new clients, and implemented automation via scripts and integrations to reduce recurring operational overhead.
• Functioned as project lead alongside PMO for multiple clients — overseeing end-to-end deliveries across Directory Services, IdM, Networking, Wintel, and Vulnerability Management.
• Drove capability building through targeted recruitments, training programs, and upskilling/reskilling initiatives aligned to evolving client technology stacks.

Senior Professional Information Security Engineer

DXC Technology

October 2016 – May 2020  ·  Noida, UP, India  ·  3 yrs 7 mos

• Specialized in Privilege Access Management with hands-on ownership of team performance, operations, scheduling, and SLA adherence.
• Managed identity and access using SailPoint, Oracle IDM, CA Identity, CA PAM, CA SSO/SiteMinder; ensured identity governance and compliance via SailPoint and Aveksa.
• Developed standard KPI Reports and Compliance Dashboards using ServiceNow, integrating data from SailPoint, Aveksa, and Workday — visualized via Power BI.
• Automated Access Administration and Identity Management tasks using RPA and scripting, achieving substantial and measurable efficiency gains in recurring operational workloads.
• Implemented Kaizen plans for continuous improvement and process reengineering across security service delivery.
• Led focus areas: Service Level optimization, Business Process Automation, Incident Reduction, and Performance Management.

Service Delivery Lead

SoftwareONE

May 2014 – October 2016  ·  Gurugram, Haryana, India  ·  2 yrs 5 mos

• Held full ownership of Quality, SLA adherence, and customer satisfaction under SAM projects, targeting and achieving zero repeat escalations through rigorous RCA and corrective action management.
• Managed escalations by conducting thorough Root Cause Analysis (RCA) and implementing both corrective and proactive measures.
• Developed robust reporting models for new services, performance KPIs, and resource utilization scores.
• Automated services and reporting using Excel, SQL, and SharePoint, enhancing operational efficiency across delivery teams.
• Provided support to Project Leads, Services Managers, and SAM consultants in developing SAM project expertise and creating service documentation aligned to SOW.

Call Routing & Scheduling Sr. Associate

Dell

October 2009 – February 2014  ·  Punjab, India  ·  4 yrs 4 mos

• Managed Service Level, Queue Management, WFM, Forecasting, and Scheduling in collaboration with Ops Leads for Real-Time Management across multiple Lines of Business.
• Conducted real-time reporting and analysis on LOB performance using SQL and Excel; published reports via email, Excel, and SharePoint.
• Performed Workforce Management based on forecast volume and trend analysis to maintain optimal headcount and acceptable service levels.
• Devised daily targets from forecasted projections; published hourly through annual productivity, attendance, and outage reports; maintained historical KPI scorecards for LOBs, TMs, and Agents.
• Provided technical support for Dell laptop, desktop, AIO systems, printers, and TVs. Managed escalations and parts dispatch.

Network Services Technician

Convergys

October 2007 – October 2009  ·  Gurugram, Haryana, India  ·  2 yrs

• Managed Incident Management, issue resolution, and software installation for employees across America, India, and Philippines.
• Oversaw IT Asset Management and drove Software License Compliance globally; coordinated with hardware/software vendors for procurement.
• Managed New Hire Onboarding including Active Directory, Citrix, and PeopleSoft profile creation; deployed and configured VM Machines and Citrix Environments for WAH users.
• Maintained historical data on SQL databases; designed reporting templates and automated processes using Excel VBA.

Process Associate

GE Money

July 2006 – September 2007  ·  Gurugram, Haryana, India  ·  1 yr 2 mos

• Assisted customers with credit card payment processes and provided consultation on debt management.
• Created detailed team performance reports; maintained historical KPI data to support business planning.
• Led meetings with Team Managers and Business Owners to discuss performance and identify improvement opportunities.

B.Sc., Computer Science

Punjab Technical University

2008 – 2011  ·  Completed while working at Dell (2009–2011)

Class 12th

Kendriya Vidyalaya

1999 – 2002